Shahrom k.Oshtori
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Shahrom is our very own Bombay lad who started his career in hospitality at the young age of 21 years in the year 2004.
He has worked with some of the best 5 Star hotels the city has seen and are now iconic hotels in Mumbai.
The key factors to his success have always been his 3 Principles; viz: Sincerity, Integrity and Discipline. Shahrom believes that all the knowledge and skill in the world are of no use if these 3 basic principles cannot be followed by an individual.
At home, Shahrom is a doting Husband and a Father of 2 beautiful daughters, with whom he spends most of his free time with.
He believes that work life balance is where your family at home understands and respects your family at work and vice versa.
Shahrom’s interest in hospitality, which later grew into his passion, started at an early age. He began his career in hospitality in 2004 at the JW Marriott Mumbai as Food and Beverage Associate assisting at In Room Dining and Spices.
From Team Leader to F&B Executive at the JW Marriott, he subsequently moved into various positions. He also worked as the Assistant Restaurant Manager and later as Restaurant Manager at the Grand Hyatt Mumbai. As Assistant Food and Beverage Manager at the Taj Mahal Palace and Towers Mumbai, he supervised all food and beverage outlets and at The Sofitel Mumbai BKC, he was part of the pre-opening team of the first Sofitel in India as Director of Food and Beverage.
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Shahrom’s next step as Vice President Operations at Gourmet Investments Private Limited included responsibilities that were deeply focused on guest experiences and operational requirements.
At The Park Hotels, Shahrom’s next step as General Manager included providing leadership and strategic planning to all departments in support of the service culture, maximized operations and guest satisfaction under his leadership. He was also instrumental in getting the hotel classified as a 5 Star Property.
When it comes to leadership, Shahrom believes strongly in pushing boundaries and setting new bars not by doing different things, but by doing things differently. Similarly, rather than thinking outside the box, he prefers to approach conundrums as if there is no box at all.
The accolades under Shahrom’s leadership have been multiple Times Food Awards in both Sofitel Bkc & The Park Mumbai and the biggest achievement was taking The Park Mumbai from a ranking of 126 to Number #1 on Trip Advisor in Mumbai within 4 months of his take over, breaking all records and beating some of Mumbai’s top 5 Star Hotels such as The Oberoi & The Taj Palace Mumbai, however he still takes pride in saying that his biggest achievements have been the teams he has nurtured over the years who are all successful leaders across the country today.
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Being a Millennial and very forward thinking, he still believes that the best form of Marketing is “Word of Mouth” and the best source of Revenue is “Loyalty” and hence we should value each and every team member from the establishments door man to the manager; who play an important role in driving the brands culture and are the moment of truth.
